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Return and refund policy

Last Updated: 23 May 2025

Scope

Applies to all wristwatches and electronic gadgets sold on mykotwal.com to customers in India, under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Order Cancellation

You may cancel an order before it is dispatched by contacting support@mykotwal.com or via your account. Once marked “Shipped,” an order cannot be cancelled; please use the return process below.

Return Eligibility

Returns accepted if all apply:

  • Defective or Damaged: Watch or gadget is broken, malfunctioning, or missing parts.
  • Mis-described: Item differs materially from its website description.
  • Late Delivery: Delivered more than 7 days after the estimated date (excluding force majeure).
  • Sealed-Box Electronics: For gadgets sold in sealed packaging, returns are accepted only if seal is intact.

Initiate returns within 7 days of delivery.

How to Request a Return

  1. Sign in at mykotwal.com → My Orders → Request Return.
  2. Choose the item and reason; upload photos if damaged/defective.
  3. Submit; you’ll receive a Return Authorization Number (RAN) via email within 2 business days.

Shipping & Costs

  • Our error (defect, damage, mis-description, late delivery): We cover return shipping.
  • Buyer’s remorse or change of mind: You bear shipping costs.

Ship securely (with original packaging, manuals, accessories), RAN included, to: mykotwal.com
Returns Department
Vijay Stambh Siddharth Nagar, Shirpur,
Dist. Dhule, MH, 425405, IN

Inspection & Approval

We inspect returned items within 5 business days. If criteria are met, we approve your refund.

Refund Process

  • Method: To original payment mode (card, UPI, net banking).
  • Timeline: Within 7 working days of approval, per RBI guidelines.

You’ll get an email once the refund is initiated.

Partial Refunds & Fees

We may deduct non-refundable shipping fees (if return not due to our error) and a restocking fee of [X%] only if clearly stated.

Exchanges

Direct exchanges are not available. Please return for a refund and place a new order.

Non-Returnable Items

  • Perishables (e.g., batteries beyond shelf-life).
  • Personal-hygiene accessories once unsealed.
  • Gift cards; downloadable software; digital content.

Grievance Officer

Name: Hemant Kotwal
Email:privacy@mykotwal.com
Phone: +91-78753 00396

We’ll acknowledge within 48 hours and aim to resolve within 30 days.

Policy Changes

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do:

  • We will revise the “Last Updated” date at the top of this page.
  • If material changes are made, we will notify you by one of the following methods (at our discretion):
    • Posting a notice on our homepage
    • Sending an email to the address on file
    • Displaying a banner when you next log in
  • Your continued use after the effective date constitutes acceptance of the new policy.
  • We keep archived prior versions—email privacy@mykotwal.com to request.